How Customers Manage Their Bonus Profile in "My Account"
Questions:
- How do customers check their bonus program status?
- Where can users update their missing loyalty data?
- How does the turnover tracking work?
Description:
The integrated Bonus Program dashboard allows existing customers to view their current loyalty status directly within their account profile. It features a dynamic progress bar and a checklist that clearly outlines what data is missing to unlock specific benefits. Customers can easily update their information, track their turnover progress toward the next reward tier, and manage their email notification settings all in one place.
Solution:
Steps to Manage Customers's Bonus Profile in "My Account"
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Navigate to the Bonus Section - Customers must log in and select the new "My Bonus Program" menu item located in their account area.
My Profile -> Bonus Program
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Review the Progress Bar
The status module displays a visual progress bar indicating the completion percentage of the customer's profile.
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Check Missing Information
A dedicated checklist outlines exactly which data fields are missing and explains which specific bonus requires that information.
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Track Turnover Status
Customers can view their current annual turnover and see the exact amount they need to spend to reach the next benefit tier.
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Update Profile Data Directly
Users can enter any missing information directly on the status page and save the changes to reach 100 percent completion.
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Manage Email Settings
A simple checkbox is available on the dashboard, which allows customers to easily activate or deactivate their reminder emails regarding the bonus program.
Tips and Tricks:
Pro-Tips:
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The direct connection between required data and specific rewards creates high transparency for the customer.
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Achieving a completely filled profile updates the system immediately, which qualifies the user for all available benefits.
Warnings:
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Turnover benefits require a fully completed profile before they can be utilized by the customer.