How to Synchronize and Reindex the Knowledge Base?
Questions:
- How do I update the search index?
- What is the difference between reindexing and updating the schema?
- How do I fix missing articles in the search results?
- How does the batch indexer process articles?
Description:
The synchronization tool allows administrators to refresh the search engine database to ensure all user queries return accurate results. This process guarantees that newly created or modified articles appear correctly in the search bar. You can perform a standard reindex for routine updates or a full schema update for structural system changes.
Solution:
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Access the Synchronization Page - System - Indexing - Index Knowledge Base
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Understand the Options - Review the available modes on the page. You must choose between running a standard reindex or updating the schema alongside the reindex.
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Choose Reindex Only
Select this option to refresh all existing entries without deleting the current index. This is the fastest way to update the system after standard content changes.
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Choose Update Schema and Reindex
Select this option if structural changes were made to the search configuration. This completely rebuilds the search database from scratch and updates the template.
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Start the Process
Initiate the synchronization. The system processes articles automatically in batches of 200 to maintain optimal performance and stability.
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Verify Permissions
Ensure you have the correct administrative rights if you cannot see these options. You must hold the specific index management permission (r_manageKnowledgeBaseManagementIndex) to view and execute these actions.
Tips and Tricks:
Pro-Tips:
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Run a standard reindex if recent articles are missing from the search dropdown.
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Allow the batch process to complete entirely before testing the search bar to ensure all 200-item batches are finished.
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Use the schema update option only when advised by technical release notes.
Warnings:
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Do not interrupt the batch process or close the window once the sync starts.
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Schema updates will temporarily delete the index, meaning search will be unavailable for a brief moment until the rebuild finishes.