MAIA eCommerce 10.2.0 is ready

MAIA basic system

Probably the most noticeable change in the entire system is the new tabular overviews.

• The table width is no longer limited by the screen size. Instead, the table can now be scrolled horizontally and vertically. The available screen size is automatically taken into account.
• The column width can now be customised and remains saved in the browser. The setting is available again when the table is called up again.
• The number of loaded entries can now be customised. Instead of 50 entries as before, up to 200 entries per page are now possible.

The new table overviews are therefore much easier to use and clearer, especially on mobile devices such as your mobile phone.

With MAIA 10.2.0, we now support your own videos in the media library. They no longer need to be uploaded to youtube, but can be saved directly on your site. TYRIOS automatically generates the necessary preview from the video and supports the integration of the video both in the content management area and in the product detail view. The videos are always displayed responsively, i.e. they automatically adapt to the respective end device. The size of the videos is limited solely by your server memory.

The new video functionality is part of the media library. This means that the familiar rights management is also available. Videos can thus be made available "publicly" in the classic way. However, you also have the option of restricting access to the videos and thus, for example, only making video training courses available to a limited group of users. This opens up completely new possibilities, from the targeted sale of online videos (including online streaming) to employee training with video material.

TYRIOS now supports multilingual sitemap definitions. This helps you if your site is multilingual - which is the case for more and more of our customers. Previously, we had a separate sitemap for each language. This is no longer necessary. Instead, the new sitemap structure now contains the corresponding URL for indexing for each language. Google and other search engines can thus immediately recognise which URL is valid for which language. Of course, this was already possible before, but now it is easier and faster. You no longer have to worry about anything at this point, as the standard sitemap paths in particular can now be used.

User administration

TYRIOS comes with a digital customer card from version 10.2.0. All your customer has to do is log in to your site with their mobile phone and they will find a barcode with their individual, unguessable customer ID in the customer area.

This customer ID is used to identify your customer quickly and easily. Scan this barcode at the checkout or in the order management, for example, and the customer is quickly identified. This step takes us one step further when it comes to combining your online site more closely with other sales processes. This is because the customer now uses your site as a customer card. Your site is therefore omnipresent for the customer.

So that your customer can also use the customer card as such, they have been permanently logged in for some time during registration, when creating an account from guest mode, when placing an order and now also during the shopping basket offer. This is in response to the fact that most customers now access your site from their mobile phones. Once logged in, your customer will remain logged in automatically in most cases.

If your customer doesn't want to use their mobile phone as a loyalty card, that's no problem. You can also use classic plastic customer cards - and at the same time. Simply export the relevant barcode for the customer from the customer overview and print it on the customer card. This barcode is identical to the customer ID.

We have significantly expanded the identification of your customer in the process. For example, you can now search for users in orders based on the following characteristics

• Surname, first name (also in combination)
• E-mail address
• Customer ID,
• Customer name
• Customer number
• User ID

In order to be able to use the user administration consistently for customers, it is now also possible to store users without an e-mail address. Please note that in this case no e-mail communication can take place with the customer. This applies in particular to order confirmations, quotations, invoices, etc. From a company perspective, we consider it advisable to enter a customer e-mail address wherever possible. In some situations, however, this is not possible. With the customer card option, however, you now have the option of recording these customers anyway and assigning purchases in a structured manner. All you have to do is create a user with a customer ID defined by you (e.g. on pre-printed customer cards).

In addition to these basic functions, we have greatly expanded the login and registration function. For example, we now also support Internet Explorer 11 for registration (Please note that Internet Explorer 11 only receives security updates from Microsoft and no new functions. It no longer supports basic web technologies, which is why TYRIOS only supports this browser to a limited extent. older browsers represent a concrete security risk and are no longer supported).

Content Management System

A basic functionality has been added to the content management system. Previously, you could determine whether a page was published. Published pages were accessible to all users. Now there is also the option to set the visibility. There are 3 visibility levels available:

1. public: This is the default setting and corresponds to the previous behaviour.
2. private: The page is not publicly accessible, but only for users with the right to see this page.
3. inherited: This setting takes over the setting of the parent page. If the user has the right to see this page or if the page is public, the user can call up the page.

With the new function, you can create protected areas within your page. This includes, among other things

• Training documents for employees
• Internal wiki functions
• Internal blog functions
• paid knowledge base for customers
• etc.

In combination with the new video function and the option to activate access for users fully automatically via orders, you gain completely new usage and earning opportunities.

Product management

With TYRIOS, users of the PIM (Product Information Management) have received a significantly revised article detail view. TYRIOS now incorporates the knowledge we have gained since this changeover. In addition to minor changes and corrections, the delivery time is particularly worth mentioning here. We now also show the actual delivery time (e.g. 1-3 days) in order to fulfil all legal requirements and avoid confusion for the end customer. This was particularly necessary if the item was not immediately available, as the previous display was not clear enough.

The new video function has also found its way into product management. You can now insert videos not only in the content management area via the editor. You can also use the videos for display in the image carousel on the detail pages.

However, the integration into product management goes one step further. You can now specify for each product in the "Processing" area whether and which rights should be activated for the user with the purchase. You have access to the entire TYRIOS rights management system. You can therefore activate access to private videos, private content management pages or private PDFs and thus offer paid instructions (e.g. embroidery instructions), videos, tutorials and more. The content management system has been fully integrated into order processing so that the customer can be referred to the desired target pages both by e-mail and in the order view.

Order management

The changes described above naturally also apply to MAIA eCommerce order management. However, we have implemented a few additional improvements.

• If the user has already stored a contact telephone number in the user profile, this is automatically set during the order process (if it is requested). The customer does not have to enter it again. If there is no contact telephone number yet, the telephone number entered is automatically transferred to the user profile.
• If the customer receives a shopping basket offer, they are automatically logged into their user profile with this offer. This ensures that the customer can also recognise the prices that apply to them and that the order is assigned to the existing user. In addition, all contact and payment information stored in the system is already visible in the order. The user is logged in so that they are automatically logged in on the device in future. This means they do not have to log in again for future orders, but can access existing data. This is particularly advantageous on a mobile phone, as the customer does not have to re-enter their contact details. The customer card function is also directly available.

In addition to these general improvements in order management, the order editor has been significantly improved.

• When a user is selected in the order editor, the contact telephone number is now automatically transferred to the order editor.
• The user's e-mail address is now used consistently both in the order and in the documents. This makes the user the central storage unit for the order data. If the user's e-mail address is changed, this now has an immediate effect on the documents and orders.
• The order and document editors now take into account both customer-specific prices and graduated prices. TYRIOS automatically adjusts the corresponding unit price.
• The information column now displays additional useful information in the order editor
  • If there is a current quotation for a product, this is now displayed in the information column. The clerk can then decide whether the promotional price should be used.
  • If the customer has already purchased a product in an older order, the clerk is informed of the last price used. This ensures that the customer can obtain the product at similar conditions to the old order.
  • The information column now shows whether the item is publicly available. This is particularly important if the article text is referenced in the order. If the item is public, the customer can click on the item both in the PDF and in the shopping basket and is redirected to the item details page.
• You can now set which fields should be displayed in the short view in the order editor (e.g. colour, size, ...)
• You can now recount the items in the order with one click.

Once you have saved an order, a document is usually created for the customer, e.g. an invoice. The order was used as a template so that the corresponding items appear in the document. If the order was then changed, the document had to be recreated. This is no longer necessary. TYRIOS introduces a new synchronisation function. This allows you to synchronise both the entire document and individual document items with the order again. The only requirement: the document must be editable. As soon as the document is published, no further synchronisation is possible and the status of the document is fixed.

Supplier order

Users of the supplier order module have received a few more useful functions:

In the order view, you previously had the option of deciding for each individual item in the order whether the item should be ordered from the supplier or not. You were able to create an individual order and send it directly to the supplier. We have now expanded this function to include an order-related supplier order. You can now transfer all items of an order to a supplier order with a single click. As with the individual items, you have the option of specifying the delivery location (warehouse / customer address) and deciding whether the order should be dispatched directly or whether the order should only be generated. TYRIOS uses the stored product-supplier links where possible. If none are available, a manual order item is automatically created based on the order data. However, the minimum order quantity or packaging unit of the supplier cannot be taken into account in this mode.

In the order view, you will now see information on how many orders still need to be processed for this item and how many supplier orders still need to be delivered. This gives you a quick overview of whether and how many products need to be ordered.

If a delivery is overdue, the person in charge is now informed of the delivery delay by email. In addition, the corresponding items in the order and in the supplier order are highlighted in colour so that the clerk can take appropriate action. This prevents the customer from contacting you first and you being surprised by the delivery delay.

In the supplier view, we have now extended the display of supplier-specific prices to include the list price. This field is now also taken into account by the product importer, so that in addition to the purchase price and the (customer-specific) sales prices, you can now also update the list price based on your supplier's price tables.

Consultancy notes (new)

With the new "Consultancy notes" module, you have the option of creating notes on your consultations and assigning them to the customer. In addition to the actual note, you can also enter which products you have recommended and which products you have advised against.

Your customer can access the consultations at any time via their user profile. If they are logged in, they can now also see directly in the item detail view whether you have recommended the product or whether you have advised against it. This makes your service a full part of the online offering and your digital loyalty card has further real added value for your customers.

The advice notes are fully integrated into the order management. You can see immediately in the info area whether advice has been given on a product and a customer and whether the product has been recommended. This allows you to ensure that your customer gets what they want when they place an order. If they ignore your recommendation, you can record this in the order and are thus also legally protected.

If you are interested in this module, simply contact us.

Extended Customer Relation Management (new)

The user and customer administration in the standard version of TYRIOS already provides many important functions for basic customer relationship management (CRM). Together with order management, this provides a powerful system for managing your customers. The newly introduced "Advanced Customer Relation Management" module makes user and customer management much more flexible, allowing you to define additional fields for both user data and customer data. These fields are then available in the user and customer overview and detail view. Expand your customer data to include customer classes, sales potential or family size, for example.

It is now also possible to store notes for a user and customer. These are not made publicly available to the user by default, but are intended for the internal management of the customer. The notes can be linked to products in the PIM so that you always have an overview of potential sales and customer interests. The CRM function is rounded off by the fact that you can have the notes resubmitted to you so that you don't lose sight of the customer.

If you are interested in this module, simply contact us.

Extended event management (new)

TYRIOS already supports events out of the box with product information management (PIM) and order management. Seats can already be sold online and at the box office. These events are also systematically transferred to Google for indexing via corresponding structured data. With the newly introduced "Extended event management", we are going one step further.

Extended event management now automatically creates a list of attendees based on your orders. This is automatically maintained with the order history, so that you can get an overview of all participants directly at the event. Of course, you can also add and manage attendees manually.

If desired, the system can provide each participant with fully automated tickets. These are sent directly to the customer by e-mail in the form of a PDF file. In addition to information about the event, it also contains the name of the attendee and the number of tickets booked. This allows you to easily and conveniently carry out an entry check at your event. You are free to choose whether several participants are possible on one ticket or whether each participant requires a separate ticket(personalised tickets). In this case, the customer will be asked for the names of all participants when ordering (please note the GDPR).

Last but not least, the extended event management offers you a fully automated event newsletter. You can create the newsletter in advance and have it sent out on predefined dates. TYRIOS takes into account all current participants in the participant list and sends the mail on the scheduled date.

Miscellaneous:

In addition to these many extensive changes, there are of course some minor improvements and corrections. Worth mentioning, however, is an improvement in the contact widget (right). You can now use the authorisation settings to determine whether this widget is displayed to the user or not. This makes the interface much easier to use, especially for administrators.