Manage SEPA history
Questions:
- How can I re-download a generated SEPA file?
- How can I see who created a SEPA file?
- How can I cancel a SEPA file?
Description:
With TYRIOS order, TYRIOS allows the automatic creation of SEPA files based on vouchers. All sales-relevant vouchers are automatically taken into account.
If a SEPA file is created, TYRIOS automatically posts a payment transaction for these vouchers so that the open item management can be maintained directly. This systematically prevents vouchers from being transferred twice or posted by the customer via direct debit. The vouchers are therefore stored with the corresponding payment information. Discounts granted are logged as separate payments.
However, especially with distributed teams, it is sometimes important to be able to track or even cancel SEPA information retrospectively. The SEPA history is available for this purpose.
Solution:
- As a user with extended rights, go to the customer area > Order management > Export > Sepa history
- Here you will find a list of all SEPA processes. In addition to the executing clerk, the amount and the number of documents contained are listed here.
- Search for the corresponding SEPA process in the list. You can use the filter and sort function.
- you can download the SEPA file with all details again via the line menu. This is exactly the same version that was provided when SEPA was created.
- If you want to reverse the booking, you can cancel the SEPA file in the line menu
- If one of the stored postings has already been cancelled manually or if the document type has subsequently changed, you will be informed of this and must confirm separately. In this case, only the postings still to be cancelled will be cancelled.