Store SEPA Information
Questions:
- How can I store SEPA direct debit mandates for a customer?
- Where do I enter a customer's IBAN and BIC?
- How do I record the date a customer signed their SEPA mandate?
Description:
This guide explains how to store a signed SEPA mandate for your customers within the system. You will learn how to properly enter their bank details, mandate reference, and signing date into the user profile to authorize automatic direct debits. Accurate entry ensures payments are collected securely and without errors.
Solution:
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Locate the Customer or User Profile - Open the CustomerData or UserData profile for the individual you need to authorize for direct debits.
User Management -> User -> Manage Users or User Management -> Customer Management -> Manage Customers
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Navigate to the SEPA Mandates section
User Management -> User -> Manage Users -> New / Edit -> SEPA Information or User Management -> Customer Management -> Manage Customers -> New / Edit -> SEPA Information
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Enter Bank Account Details
Input the customer's valid IBAN into the designated field. You must also enter the customer's BIC.
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Specify the Account Owner
Provide the name of the bank account holder in the Account Holder ( accountOwner ) field.
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Assign a Mandate Reference
Enter a unique reference number assigned specifically to this mandate in the Mandate Reference ( mandateReference ) field.
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Input the Mandate Signing Date
Enter the exact date the customer signed the SEPA mandate authorizing you to debit their account into the Mandate Date ( mandateSigningDate ) field.
Tips and Tricks:
Pro-Tips:
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The system often derives the BIC automatically, but it remains a required field that you should verify.
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If you leave the account owner field empty, the system will automatically fall back to using the registered User or Customer name.
Warnings:
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You must have a properly set mandate signing date and unique reference number before attempting to debit a customer's account.