- How do I stop very old shopping baskets from sending reminders?
- Where do I set the maximum age for the shopping basket reminder?
- Restrict shopping basket reminders for old orders
- Set the timeframe for automatic reminder emails
The importance of customer communicationSet the maximum age for shopping basket reminders
In this article, you will learn how to set the validity period for automatic shopping basket reminders. You can specify the maximum number of days an abandoned shopping basket may have been left open in order to still be eligible for a reminder email.
This setting is particularly important for established online shops with a long history. By setting an age limit, you ensure that customers do not receive irrelevant emails about shopping baskets that date back a long time. This helps you maintain the professionalism of your customer communications and avoid confusion caused by out-of-date offers.
How to set an age limit for automatic reminder emailsZeitrahmen für Warenkorb-Reminder definieren
A well-timed reminder can make all the difference between an abandoned shopping basket and a successful sale. However, professionalism also means knowing the right moment: you don’t want to surprise customers with reminders about purchases made months or even years ago.
By setting a maximum age limit, you ensure that your system only considers relevant, recent shopping baskets. This helps you maintain the relevance of your communications and avoid causing unnecessary frustration for your customers, whilst simultaneously optimising your conversion rates.
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Open system settings for order management
Go to the system settings for your TYRIOS system. There, open the section for configuring ‘OrderManagement’. Look for the field labelled ‘Maximum age for reminder emails for abandoned orders’. If you have not yet made any changes here, the default value is set to 7 days.
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Adjust the time period and save the settings
Enter the desired number of days in the field. This value determines how long after a shopping basket has been created a reminder may still be sent. Then click Save. The new limit will take effect immediately for all relevant orders.
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Automatic checking by the system
The TYRIOS background process (cron job) now regularly analyses all shopping basket drafts. Only orders created within the number of days you have configured are taken into account. Any drafts older than this period are automatically and silently skipped by the system.
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Important information on the protection of historical data
This setting protects shops with a long history from suddenly contacting customers about very old shopping baskets. Please note the following points:
- Orders without a creation timestamp (placed before the feature was introduced) remain permanently excluded.
- Values of 0 or less are invalid.
- Lowering the value retrospectively will immediately exclude all drafts that are now too old.
Maximum age for memoriesTips and important information
Please note the following technical details to control the automatic sending of reminder emails precisely:
- Default value: If you leave the field blank, the system will automatically use the default value of 7 days.
- Permitted values: The field only accepts positive integers. Values such as 0 or negative numbers will be rejected during validation.
- Legacy orders: Shopping baskets created before the introduction of this feature do not have a timestamp and are therefore never considered for a reminder.
- Retrospective changes: If you reduce the limit (e.g. from 7 to 2 days), all orders older than 2 days will immediately be removed from the list of eligible shopping baskets.