Understanding How Knowledge Base Search Works
Questions:
- How does the search bar rank articles?
- Why do some articles appear higher in search results?
- Does the search handle typos or partial words?
- Who can see unpublished articles in the search?
- Why are my tags not working in search?
Description:
The TYRIOS search engine uses an intelligent layered system to help users find information quickly and accurately. It automatically prioritizes article titles and easily handles partial or misspelled words to deliver the most relevant results. By understanding how the search ranks different fields, administrators can strategically format their content to ensure maximum visibility for users.
Solution:
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How Search Prioritizes Content? - The search engine does not treat all text equally. It looks at the article Title first and gives it the highest priority. If the search term is not in the title, it checks the Steps, Tips and Tricks, and Questions sections next, followed by the general Description and Tags.
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Typo Tolerance and Partial Matches
Users do not need to type exact matches to find what they need. The system tolerates typos and will automatically catch misspelled words. It also uses prefix matching to complete partial words as the user types.
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Autocomplete and Suggestions
The instant dropdown menu that appears while typing is designed for speed. To keep the system fast, this suggestion tool focuses specifically on article titles and brief descriptions rather than scanning the entire text of every article.
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Default Sorting Behavior
Results are automatically sorted by relevance, meaning the articles with the strongest keyword matches appear at the top. If two articles have the exact same relevance score, the system breaks the tie by placing the newest article first.
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Publication Status and Visibility
Standard users will only see fully published articles in their search results. Administrators with specific permissions can bypass this filter, allowing them to search for and view draft or unpublished entries.
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Language Fallbacks for Tags
If you have a multi-language setup, the search engine is smart enough to fill in the gaps. If specific tags or frequently asked questions are not translated into the user's current language, the system automatically falls back to the default language tags.
Tips and Tricks:
Pro-Tips:
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Always place your most important and commonly searched keywords directly in the article Title.
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Use the "Questions" field to anticipate exactly what a user might type into the search bar.
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Keep tags relevant and concise, as the actual body text carries much more weight in the ranking.
Warnings:
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Do not stuff titles with too many keywords, as this makes the article hard to read and degrades the user experience.
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Unpublished articles remain entirely invisible to standard users, regardless of how perfectly the keywords match their search.