Vouchers for specific products & events

Vouchers are a popular marketing tool. These can be either gift vouchers or pure discount vouchers that can be distributed to customers and interested parties. TYRIOS supports both types of vouchers. They can be limited to a minimum turnover, certain product categories, products or even users. Vouchers can be used both online and in TYRIOS' own POS system.

Relevant questions

• How can I create a voucher?
• How do I limit a voucher to a specific product/event?
• How do I differentiate between gift vouchers and marketing vouchers?

Answer

With the installation of the shop or POS system, the voucher system is available in TYRIOS, which can be used in both systems. TYRIOS thus pursues the strategy that it makes no difference whether the customer wants to shop online or offline.

The voucher system is located in the customer area in the Marketing tab. It is available to all users with the appropriate rights to administer vouchers. To create a voucher, either click on "New" in the overview of all vouchers (Manage vouchers) or select the "Create voucher" function directly.

You will be offered a more complex form with two areas:

• Basic data
• Restrictions

Basic data

The data has the following properties

• The name defines how you want to find the voucher again. The name is not visible to the customer
• The type determines whether the voucher is to be created individually for a user or whether it is to be created for several users (general).
• The number determines how many users can redeem the voucher. In the case of an individual voucher, this is limited to one user. The number must be set as this allows you to ensure that the marketing budget is not exceeded.
• The code must be entered by the customer either at the checkout or during the order process in order to use the voucher. The code must be unique.
• You can specify whether the voucher is exclusive or whether several vouchers can be redeemed at the same time.
• The mode determines whether the voucher gives a discount in % or whether the purchase amount is to be reduced by a fixed euro amount.
• The value determines the amount of the voucher.
• The minimum purchase value determines the net amount from which the voucher can be redeemed.
• The tax mode determines how the VAT is to be calculated. TYRIOS offers a comprehensive automatic system here. Further details can be found below.
• You can specify whether the voucher can have a residual value (e.g. useful for gift vouchers) and whether the voucher should offer free shipping.

Restrictions

In addition to the basic data, you can also specify whether the voucher should only be valid within a certain period of time or whether the voucher can only be used for certain products or categories. You can also specify whether only certain users or user groups can redeem the voucher. For this purpose, TYRIOS provides you with a free text field that you can use to search for the appropriate dates. When you select the date (of the product, etc.), the product is automatically added to the list. This allows you to limit the voucher to a specific event or a specific product, for example.

Tax handling

A particular challenge with vouchers is the correct calculation of tax. You need to distinguish between two cases:

1. Tax-free: If you sell a gift voucher but do not yet know the tax rate at which the customer will make a purchase, you must sell a tax-free voucher. In this case, VAT will still be charged when the voucher is redeemed, but the payment amount will be reduced accordingly by the value of the voucher. TYRIOS automatically takes into account which tax rates are to be taken into account so that you neither pay too much nor too little tax.
2. Automatic: In all other cases, the voucher not only reduces the payment amount but also the VAT due on the purchase. This is obvious with marketing vouchers, as you are giving the customer a discount. However, this mode may also be necessary for gift vouchers if you already know at the time of sale what VAT rate will be charged. Then you have to sell the voucher including VAT. To avoid the VAT being charged twice, the tax must be reduced accordingly when redeeming the voucher.

You can find more details in our blog article "Vouchers and the VAT calculation"