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Manage Open Items

Description:

TYRIOS order has a comprehensive order and receipt management system. It not only allows you to create any invoice form, but also to keep an eye on your customers' open items. The prerequisite for this is that your document type also analyses the open items. If this is the case, you can see the due date and the open amount in the document overview and can enter payments for your documents at any time.

Solution:

Activate open item tracking

By default, open item tracking is active for all relevant receipts. However, you can change and adapt this at any time.

  1. As a user with extended rights, go to the Customer Area > Order Management > Manage Document Types.
  2. You will find a tabular list of all vouchers. Create a new voucher via "New" or select an existing voucher via the line menu and select "Edit voucher type".
  3. You get to the voucher type editor. 
    1. Activate / deactivate the function "Activate open item tracking".
    2. Create a due date for your vouchers and activate the function "Output due date in voucher".
    3. Define whether the voucher generates revenue (e.g. for an invoice) or reduces it (e.g. for a credit note).
  4. Save the document type

The change takes effect immediately, but not for existing vouchers.

Monitor open items

Depending on your voucher type settings, you will now see an open amount per voucher in your vouchers.

  1. As a user with extended rights, click on Customer Area > Order Management > Manage Receipts.
  2. Here you will find the column "Open amount".  You can filter or sort by all amounts. Filtering is possible at the same time as other filters.

Enter payments

You can enter a payment for all vouchers with open items.

  1. As a user with extended rights, go to Customer Area > Order Management > Manage Receipts and search for the appropriate receipt in the receipt overview.
  2. Either select "Mark as paid" in the line menu or open the voucher in the detail view and select the function "Mark as paid".
  3. A payment dialogue opens
    Zahlungsdialog
    1. Payment dialogue
    2. Enter the date of payment
    3. Enter the payment type. All payment types used in the past are available. Alternatively, you can enter a new payment method and confirm it with the Enter key.
    4. Enter a payment text that will help you to track the payment later.
    5. Select the payment amount. Initially, the open amount is stored.
    6. Click on OK.

The payment is then listed in the payment details and can be cancelled at any time if necessary. If you settle a payment via SEPA transfer or SEPA direct debit, the payment log and your open items are automatically updated.

Tips und Tricks:

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