We use cookies in order to give you the optimal experience of our website. Some of them are required for the operation of this site (e.g. in order to use the shopping cart). Others allow us to enhance our online offers and to display them efficiently. You can use the settings to determine which cookies you will permit. Further details can be found in our privacy policy.
Settings
  • Required
    These cookies are required for the functionality of this site, e.g. by making it possible to add products to the shopping cart. Furthermore, this type of cookie guarantees that you can log into your account and that you can stay logged in, in order to maintain access to your order details. Required cookies are exclusively used on this Website. No data is transferred to third parties.
  • Comfort
    These cookies allow the custom tailoring of certain features in order to enhance the user experience and simplify the use of our site.For instance, they make it easier to search for and find suitable products. Cookies used to enhance the user experience are exclusively used on this site and no data is passed on to third parties.
  • External Media
    We provide you additional media, e.g. videos or maps. This media is provided by third parties, who are using cookies.Cookies for external media is used by third parties or publishers. We do not have any control about this cookie usage.
  • Statistics
    In order to further improve our Website, we collect anonymous data for statistics and analysis. These cookies enable us to keep track of traffic which helps us improve the site systematically. For these purposes, only anonymous data is passed on to third parties.
  • Marketing
    Marketing cookies help us to inform you about interesting offers on other websites. Marketing cookies are used by third parties or publishers in order to present personalized adds.

Limit sales to countries

Questions:

  • How can I limit the sale to Germany?
  • How can I prevent orders from coming from abroad?

Description:

With the operation of an online shop, the question regularly arises as to how a sale abroad can be prevented. The question is not unjustified, because selling abroad has some legal hurdles - especially when dealing with VAT. That is why stationary traders in particular often want to limit sales to local customers.

To come straight to the point. It doesn't work. At least within the EU, you have to sell to the entire EU since 2018. This is regulated by the EU Anti-Geoblocking Regulation No. 2018/302, according to which the EU obliges you as a trader to enable customers to conclude contracts throughout the EU. Restricting your online shop is therefore not legally sensible and could result in a warning. Fortunately, this is not necessary. The legal act does not oblige you to deliver to the entire EU. Your customers can therefore be expected to pick up products directly from your shop in case of doubt. Of course, this strengthens your stationary business considerably. 

Solution:

So the solution is to limit your delivery area. But how exactly do you do that?

  1. Basically, you should offer a delivery option that is always available without restrictions. This could be, for example, "Pick up in shop".
    1. As a user with extended rights, go to Customer Area > Order Management > Manage Shipping Options.
    2. Create a new shipping option without restrictions
  2. Now you can add the shipping options you would like to offer.
    1. As a user with extended rights, go to Customer Area > Order Management > Manage Shipping Options.
    2. Create a new shipping option
    3. Add a new restriction under "Conditions". For example, restrict the shipping option to the delivery country "DE". This way the shipping option is only offered if the delivery country is Germany. Restriction to the postcode or to a postcode area is also possible.

TYRIOS automatically offers the user only those shipping options that are currently possible. So if the delivery country is not Germany, only the shipping option "Pick up in shop" would be offered in the configuration described above. This is communicated to the customer by default in the order overview as well as in the order emails. The shipping costs within the online shop are also automatically adjusted and only take into account the shipping options that are currently possible.

Tips und Tricks:

Note

In principle, TYRIOS is able to automatically recognise the user's country on the basis of the IP address and to automatically select the dispatch option. However, this function is not active by default because the resolution of the IP address - the so-called geo-location determination - does not work 100% reliably. If you wish, you should therefore contact us.

Subscribe to our newsletter

Stay informed at all times. We will gladly inform you about product news and offers.