How to Create and Configure a Legally Compliant Electronic Withdrawal Form or Order Cancel Form Page in TYRIOS
Questions:
- How do I add a Electronic Withdrawal Form to my TYRIOS website?
- How do I set up a compliant contract withdrawal page in TYRIOS?
- How can I use component editor to set up electronic contact form or withdrawal form in my website?
- How can I create a digital contact or cancel button for my customers?
- How do I configure withdrawal form link directly to my website's footer?
- How do I set up a silent redirect for my withdrawal page?
- How do I configure my electronic form to automate CRM tracking?
Description:
To comply with EU Directive (EU) 2023/2673 on the right of withdrawal, businesses must provide an easily accessible means of exercising this right. This guide explains how to create a legally compliant electronic withdrawal page in TYRIOS.
We’ll show you, step by step, how to:
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Automate CRM follow-ups: By configuring the form’s advanced email and lead settings.
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Increase visibility: By embedding the page directly into the footer of your website.
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Set up a user-friendly URL: For automatic redirection (if you already have a web page containing the legal withdrawal text and a CTA button).
Solution:
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Create the Withdrawal Page
Go to your TYRIOS dashboard, navigate to Content-Management > Manage Pages, and click New to create a dedicated page. Name the page clearly (e.g., "Electronic Withdrawal Form" or “Electronic Contact form”).
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Add the Contact Form Component
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Select + icon: Click the + or Add Component button in the page content editor and the right panel opens up where you can add a “contact form” component.
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Locate the Component: Type "contact" into the component search bar at the top of the right side panel.
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Select and Layout: Select any of the options from the available Components in the list and add it to your layout.
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- Configure Form’s Contact Settings, Contents, Mail Subjects, Tags and Lead Settings
3.1 Add Contact form details: Ensure you add the email recipient details to receive these withdrawal forms in one unified space. Note that this mail id will be shown to the users next to the electronic form in the webpage.
3.2 Verify Compliance Fields: Ensure to add or edit all legally required inputs for a contractual withdrawal in the “Form Contents” section in the right panel like for example:
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Customer Name
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Email
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Contact number
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Order ID
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Message body which can ask to submit the reason to withdraw the contract or ask the customers to explicitly send a statement of withdrawal (e.g., "I hereby revoke the contract concluded by me...")
3.3 Mail and Lead Settings: Within the same contact form component's configuration, scroll to the Mail and Lead Settings section to ensure incoming requests are routed and tracked correctly:
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Form Identifier/Tags: Name the form (e.g., "Withdrawal form") to easily identify its purpose.
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Add Tags: You can add tags to the mail that you receive mails that can be processed in easy way (e.g., Withdrawal form, Cancel form etc.)
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Mail Subject: Set a customized, localized subject line (e.g., configuring the "Mail Subject" to "Cancel Contract") so your team immediately recognizes the inquiry type in their inbox.
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CTA Button: You can edit the Call to Action or CTA button either to “Submit” or “Cancel Order” or “Request Order Cancel” to ensure your customers find the withdrawal process to be transparent and easy.
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Active Lead Generation: Check the box next to Active Lead Generation. This ensures that any submitted form data is automatically stored and checked as a lead/customer in your TYRIOS system's CRM.
3.4 Edit other rendering and decoration settings: You can explore and customize the contact form’s UI by experimenting with all the options in the right panel like form’s color, text types, font sizes, title renderings, media selections, background media settings, etc.
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Publish
Preview your webpage layout and click the Save button to publish the contact form live.
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Add the Page to Your Footer Menu
To satisfy compliance requirements, the withdrawal path must be easily accessible from any page on your site. Add to your footer link to your withdrawal form page.
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Navigate to Settings > Layout Configuration from the main dashboard sidebar menu.
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Select the Footer Configuration tab on the left.
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Expand the Footer Navigation drop-down layout block.
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Under Title, add the Title under which your Electronic Cancel Button will appear in all of the footers of your website pages. (For example “Legal Information”)
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Under the Add links* section, Fill in your localized link text or Call to Action text (e.g."Electronic Withdrawal Form") and supply the matching relative page URL slug (e.g., cms/electronic_withdrawal_form.html).
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Important: Take care to make the withdrawal link visually prominent. You can do this by using distinctive colors, putting it in a highly visible area, or simply adding visual cues like emojis or icons next to the text.
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Test your footer links, Save to make the changes in all your webpages live.
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Set Up a Silent Redirect for existing Right of Withdrawal webpages with Text only content (Vanity URL)
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If you already had made Right of Withdrawal pages with text only contents as per the old law, and you want to use your current Call To Action (CTA) buttons) all over your webpages, then you can use the silent redirect option in TYRIOS to redirect all of them to the new electronic contact or withdrawal form you’ve created in the previous steps. Follow the steps below:
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Navigate to Dashboard -> System -> Redirect URL.
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In the Source URL field, enter your desired short path (e.g., /withdrawal). Note: The protocol and domain will be removed automatically by TYRIOS.
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In the Target URL field, input the exact path of your newly created withdrawal page layout.
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From the Type dropdown, select Silent (Rewrite). This option performs an internal rewrite, meaning the content is successfully served from the target URL without modifying the URL displayed in the visitor's browser.
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Ensure the Active checkbox remains ticked so the redirect is operational.
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Click Save to apply your routing optimization.
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Final Test of Links and Form workflow into your email
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Test your live webpages to ensure the “Right of Withdrawal” footer button leads to the Withdrawal form page and Withdrawal or Electronic Cancel form are working as expected (send yourself a test Cancel email).
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Tips and Tricks:
Pro-Tips:
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Clearly label your form's heading based on its primary purpose.
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Check the Links: Test your newly saved footer layout links in an incognito or private browsing window to verify that the target URL path resolves smoothly.
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In your contract withdrawals forms ensure the language is simple and explicit so users understand its function.
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When you select to receive the contact form with active lead generation, you can check the TYRIOS CRM to analyze your leads data.
Warnings:
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Always test the form after publishing to ensure messages are routing correctly to your team.
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Do not hide the withdrawal link in complex sub-menus. The footer is the industry standard for legal links and ensures compliance with accessibility requirements.